Most everyday garments dropped off or collected by 10:00 am are ready for return the following business day. Complex items such as evening wear, leather or heavily stained fabrics may take an extra 24–48 hours so our specialists can give them the care they deserve. When you book online we provide an estimated completion time, and you will receive a text or email as soon as your order has passed final inspection.

Yes. Our complimentary pick-up and delivery service operates Monday to Friday across Dallas, Plano, Addison and surrounding postcodes. Book before 8:00 am and our driver will arrive during your chosen two-hour window that same day; bookings after that time roll to the next business morning. Your cleaned garments are returned neatly packaged to the same location. There is no minimum order value, so feel free to send a single shirt or your entire weekly wardrobe.

We combine precision computer-controlled equipment with biodegradable solvents that gently dissolve soil without leaving odours or residue. Temperature, drum speed and moisture levels are monitored in real time, allowing every fabric to receive its ideal treatment. Pressing is performed on modern tension finishers to preserve shape, while our automated assembly system tracks each item by barcode to prevent mix-ups. The result is a consistently crisp finish, vibrant colours and longer life for your clothes.

Absolutely. Our technicians are trained to identify fibre content and apply the gentlest programme available. Delicate pieces are enclosed in protective mesh bags, cleaned at reduced temperatures and air-dried flat to avoid stretching. Special detergents with no enzymes or brighteners are used on natural fibres such as silk, cashmere and fine wool. Where necessary, garments are finished by hand on low-heat irons to maintain lustre and softness. You will notice the difference immediately.

Point out any marks when booking or attach a note to the item, and our stain specialist will assess it under UV light before cleaning. We carry an extensive range of professional spotting agents formulated for coffee, wine, ink, grease and more. The treatment chosen depends on the fabric and age of the stain, but we attempt several controlled steps until removal is achieved without damaging fibres. If we believe a mark is permanent, we contact you first.

Please empty all pockets and remove any detachable accessories such as brooches or belts. Fasten zips and buttons to help garments keep their shape in transit, and place household linens in a separate bag if possible. There is no need to tag pieces individually; our driver will provide a breathable laundry sack and generate barcode labels on-site. If you have special instructions, simply add them in the app or hand a note to the driver.

Yes, our in-house tailoring studio handles everything from simple hem shortening to complex jacket relining. During collection you can pin or mark the areas needing attention, or visit our Preston Road studio for a fitting with our seamstress. Most minor repairs are completed within two days, while bespoke work may require up to a week. All alterations undergo the same quality control checks as cleaning, so your garments return ready to wear.

Environmental stewardship is woven into every stage of our operation. We use energy-efficient machines, water-free hydrocarbon solvents, reusable garment covers and a hanger recycling programme. Our detergents are phosphate-free, and wastewater is filtered before disposal to exceed city regulations. Routes are planned with route-optimising software to cut unnecessary mileage, lowering carbon emissions. By choosing Image Dry Cleaners you enjoy immaculate clothes while supporting a sustainable local business.

Payment is completely cashless for your convenience. When you create an online account, you can store a debit or credit card securely through our encrypted gateway. The total is processed only after your items have passed final inspection, and a detailed digital receipt is emailed immediately. If you prefer, Apple Pay and Google Pay are also accepted at the studio. Corporate clients may apply for fortnightly invoicing arrangements.

We treat every garment with meticulous care, and incidents are exceedingly rare. All orders are scanned into our tracking system at each stage, creating a verifiable chain of custody. Should an item be misplaced or irreparably damaged, we follow the Fair Claims Guide issued by the National Cleaners Association, offering either repair, replacement or compensation based on the garment’s age and value. Please notify us within 48 hours of collection to ensure prompt resolution.